FOR D2C BRANDS · NATIVE iMESSAGE
An iMessage support agent that knows your business by heart.
Sendline turns your help docs, refund matrix, and product specs into a calm, well-spoken agent that replies to customers from your real iMessage number — 24/7, in seconds, with the receipts.
Production-grade · SOC 2 in progress · Cancel anytime
JR
Jordan Reyes
11:42 AM
Hey — chain on my Voyager came loose again. Second time. I want a full refund.
Jordan, I'm sorry — twice in a row isn't acceptable. Per policy a second mechanical failure within 90 days qualifies for a full refund. Sending it now.
Agent generated from Returns & Warranty.pdf · 1.2s
Designed by experts from
HOW IT WORKS
Three steps. About fifteen minutes from sign-up to a live agent on your number.
01
Drop in your knowledge.
Upload PDFs, paste text, or sync a Notion page. Your agent has them on hand within seconds — every source surfaces in the conversation rail.
02
Teach it to sound like you.
Write a short role prompt — "thoughtful shop owner, never corporate" — and set escalation rules. Refunds over $200? Pause for a human. Customer upset? Acknowledge first.
03
Get a real iMessage number.
Sendline provisions a real iMessage business line for your workspace — Apple approval takes about ten minutes. Inbound messages route to the agent, replies go out from your number, and every thread lands in your dashboard.
FEATURES
Designed for the operator who would rather not be on call at 11pm.
Real iMessage, not a chat widget
Customers text your business number from the Messages app they already use. Blue bubbles, read receipts, typing indicators — the whole thing, no app to install.
Cites the source on every reply
See the exact file and page the agent quoted, surfaced in the conversation rail. When something's wrong, you fix the source — not the model.
Knows when to hand off
Set triggers — refund over $200, upset tone, low confidence, "I need a human" — and the agent pauses for your sign-off. Per-trigger firing counts on the Actions page.
Acts, not just answers
Connect Stripe, Shopify, Shippo, Linear, Cal.com, or your own webhook. The agent runs the action when its conditions match — refunds, tracking links, cancellations, tickets.
Knows the customer before it replies
Every thread opens with the customer's order history, lifetime value, and prior conversations. The customer rail keeps you in context the moment you take over.
Rehearse before you ship
Open the sandbox, pick any customer persona, and chat as them. Watch the agent's reply, the sources it cites, and whether escalations would trigger — no real customers harmed.
PRICING
Flat per-conversation pricing. No seats, no tiers of "AI features".
SOLO
$149 / month
Up to 200 conversations · 1 number · 1 seat
— 200 documents
— Email support
— $0.40 per extra conversation
STUDIO · MOST PICKED
$249 / month
Up to 1,500 conversations · 3 numbers · 5 seats
— Unlimited documents
— Slack support, 4-hour SLA
— Custom escalation rules
— $0.20 per extra conversation
ENTERPRISE
Custom
Volume pricing · unlimited numbers · SSO
— Dedicated CSM
— Custom DPA, BAA on request
— SAML SSO & SCIM
Ready to stop typing the same answer over and over?
Spin up an agent in fifteen minutes. Cancel any time. Billed monthly from day one.